Shipping & Returns

Shipping Policy

Our minimum order value for online orders is £100. Orders of £600 or more (UK ONLY) will be delivered FREE, however orders below the £600 figure will have a delivery charge of £35 applied and orders up to £150 will have a delivery charge of £20 applied.

Orders are typically dispatched within 1-3 working days. Please note, these timeframes will be extended during busy periods. All orders will be delivered by our third-party partners, confirmation emails will be sent to our customers when your courier has your parcel, and details of your delivery will be included in your confirmation email. Deliveries typically reach our customers between 2-7 working days after the courier has collected your order. However, details of orders placed will be communicated to our customers as and when they are available. If you have received an email with timeframes that have not been met, then please contact us and we will investigate the matter further

Return & Exchange Policy

We want you to be completely satisfied with your purchase from Summit Supplies If for any reason you are not satisfied, you may return the item(s) for a refund, credit, or exchange, provided that the following conditions are met:

Items must be returned within 7 days of receipt, with the sender's name and address, order reference number, and reason for return included in the package.
Items must be returned in their original, unused condition, with all packaging in good condition.
Items returned are carriage paid.

Please note that we are unable to accept returns for items that have been specially ordered for you.

We cannot accept responsibility for returned parcels that are not delivered to us. Please retain your proof of postage in case you need to file a claim with your carrier.

To ensure a smooth and efficient returns process, please let us know within 5 days of receipt if you have any problems with shortages or carrier damage. Unfortunately, beyond this time, we may be unable to process your claim due to circumstances beyond our control.

We reserve the right to amend or update this policy at any time without prior notice.

By making a purchase from Summit Supplies, you agree to abide by this policy.

We reserve the right to refuse returns if any of the following conditions are not met, or if the item(s) returned are damaged or used:

The item(s) must be in their original condition, with all tags and packaging intact.
The item(s) must be returned with all accessories and parts included.

Refunds will be issued only to the original form of payment. Credits or exchanges will be issued at our discretion.

We will process the refund within 14 days of receiving the item(s) back from you.

A restocking fee may be charged for all returns to cover our costs, especially if the item(s) returned are not faulty or incorrect but are being returned for other reasons (such as a change of mind). The restocking fee will be deducted from the refund amount. This fee will be waived if the item(s) returned are faulty or incorrect.

Thank you for shopping with us.